Peptides UK FAQ: ordering, delivery and pens
Ordering
Who can buy from R3vive?
You must be 18 or over, and we deliver only to addresses in the UK, including Northern Ireland and the UK islands, and the Isle of Man. See the terms of sale.
What are the products for?
Every product is supplied for laboratory research and development only. It is not for human or veterinary use. Read the research policy.
Where do I find the full range?
Browse the peptide pens, the peptide blends or the research peptides list, A to Z.
What is a peptide pen, and how is it different from a vial?
A pen holds the peptide already in solution, in a sealed 3 ml pen. A vial usually holds freeze-dried powder that has to be measured and mixed first. Every pen states its total amount and volume on the label, so the concentration is known before the pack is opened. See the peptide pens.
What is in a blend?
A blend holds two or more peptides in one pack, and the label lists every component with its amount in mg. See the peptide blends.
Do you take bulk orders?
Orders over £500 are handled by email. Tell us the products and quantities you need on the contact page.
Delivery and storage
How much is delivery, and how fast is it?
Delivery is free and tracked, and orders are dispatched within 1 working day. The line under Add to cart on each product shows today's order cut-off and the usual arrival day. See delivery and returns.
Where do you deliver?
To the UK, including Northern Ireland and the UK islands, and to the Isle of Man. We can't deliver to the Channel Islands, Gibraltar, BFPO addresses or anywhere else outside the UK.
How should I store my order?
Refrigerate it at 2–8°C on arrival. See delivery and returns.
Payment
How do I pay?
You pay by card on a secure payment page, and we never see or store your card details.
Why was my card declined or blocked?
A payment is most often stopped when a VPN or proxy is switched on, when the bank's 3-D Secure screen is closed before it finishes, or when the bank blocks the payment. Switch the VPN off, keep the 3-D Secure screen open until it completes, and try again. If it still fails, email us from the contact page with the time you tried and your order reference.
Returns
Can I cancel or return an order?
You can cancel within 14 days of receiving your order without giving a reason. The right to cancel does not apply to a sealed pen once its seal has been broken after delivery. See delivery and returns and the terms of sale.
What if a parcel is damaged or faulty?
Email us quoting your order reference, ideally within 48 hours and with a photo. Your rights under the Consumer Rights Act 2015 always apply to goods that are faulty, damaged or not as described. See delivery and returns.
Help
How do I contact you?
Use the contact page, where we aim to reply within 2 working days, or message our Telegram channel. Please quote your order reference if your question is about an order.
Is there a referral scheme?
The refer a friend page explains how the scheme works, where the full conditions are, and whether new codes are open.
Lab reports
Do you publish independent lab reports?
Yes. We publish independent laboratory reports as text, with the lab, report number and date, and a link to verify each one on the lab's own site. See the lab reports page.